Privacy Policy - Preventative Care | VitalX Clinic | Johns Creek, Atlanta

Last updated: September 13, 2024 7:30 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.vitalxwellness.com Website (the “Website”) operated by VitalX Wellness LLC, a(n) Limited Liability Company formed in Georgia, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect

We collect any and all information that you enter on this Website. We collect the following information about you:

Identifying information - Name

Specific piece of information
Name

Identifying information - Phone number

Specific piece of information
Phone number

Identifying information - IP address

Specific piece of information
IP address

Identifying information - Email address

Specific piece of information
Email address

Identifying information - Device identifier

Specific piece of information
Device identifier

Internet or other electronic activity - Browsing history

Specific piece of information
Browsing history

Internet or other electronic activity - Search history

Specific piece of information
Search history

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of information
Information regarding your interaction with our website or application

How we may use your information

We may use the information that you provide us for the following:

Analytics;
Enforcing our Terms of Service;
Marketing and advertising;
Participation in surveys and contests;
Performing services;
Providing customer service;
Providing financing;
Resolving disputes;
Targeted advertising;
Verifying customer information;
Promotional or Informational SMS messages.

With whom we share your personal information

We share the following personal information with the following categories of third parties:

Identifying information - Name

Specific piece of personal information shared
Name

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

Identifying information - Phone number

Specific piece of personal information shared
Phone number

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

Identifying information - IP address

Specific piece of personal information shared
IP address

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

Identifying information - Email address

Specific piece of personal information shared
Email address

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

Identifying information - Device identifier

Specific piece of personal information shared
Device identifier

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

Internet or other electronic activity - Browsing history

Specific piece of personal information shared
Browsing history

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website.

Internet or other electronic activity - Search history

Specific piece of personal information shared
Search history

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

Internet or other electronic activity - Information regarding your interaction with our website or application

Specific piece of personal information shared
Information regarding your interaction with our website or application

Categories of third parties with whom personal information is/was shared

Customer management systems;
Data analytics providers;
Data linking platforms;
Email marketing vendors;
Email service providers;
Financial transactions processors;
Fraud prevention services vendors;
Hosting providers;
Parties that need to operate the website;
SMS Messaging Service.

HIPAA Privacy Policy

At VitalX Wellness, we are committed to protecting the privacy of your health information. This policy explains how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its regulations regarding the protection of patient health information (PHI). Our practices are designed to ensure that your personal and medical information is secure and handled with care.

1. Our Responsibilities

VitalX Wellness is required by law to:

Maintain the privacy of your PHI.
Provide you with a notice of our legal duties and privacy practices.
Notify you in case of any breach of unsecured PHI.
Follow the terms of the notice that is currently in effect.

2. Uses and Disclosures of PHI

We may use and disclose your PHI in the following ways:

Treatment: We may use or disclose your PHI to provide and coordinate the care, treatment, or services you need.
Payment: We may use or disclose your PHI for billing and payment purposes.
Healthcare Operations: We may use or disclose your PHI for operations necessary to run our business, such as quality assessments and staff performance reviews.
As Required by Law: We may disclose your PHI when required by federal, state, or local laws.
Public Health: Your PHI may be disclosed to public health authorities to prevent or control disease, injury, or disability.

3. Your Rights Regarding Your PHI

You have the following rights concerning your PHI:

Right to Access: You may request access to your PHI to review or obtain copies.
Right to Amend: If you believe your PHI is incorrect, you may request that we amend your records.
Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI.
Right to Request Confidential Communications: You may request that we communicate with you in a particular way or location.

4. Confidentiality and Security of PHI

We implement strict security measures to protect the privacy of your PHI, including:

Using secure systems and encryption to store and transmit PHI.
Limiting access to PHI to authorized staff only.
Training staff on HIPAA regulations and ensuring ongoing compliance.

5. Complaints

If you believe your privacy rights have been violated, you may file a complaint with VitalX Wellness or directly with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

SMS Policy

At, VitalX Wellness LLC, we prioritize the privacy and security of our customers’ information. We do not share or sell customer information, especially with third parties for marketing purposes. VitalX Wellness is committed to protecting your privacy and ensuring that our SMS communications are compliant with industry standards and regulations. This SMS Policy outlines how we manage SMS communications to maintain high service quality and protect against spam, phishing, and fraudulent messages.

Opt In Consent

Opt-in consent is fundamental to our SMS privacy policy. We adhere strictly to opt-in principles, ensuring that individuals explicitly agree to receive SMS communications from us before any messages are sent. This means that users must actively provide their phone numbers and agree to receive SMS messages, either by checking a box on our website, completing an opt-in form, or sending a specific keyword to a designated number. We never send unsolicited SMS messages or add users to our SMS list without their consent. Additionally, users are always provided with clear instructions on how to opt out of receiving messages, and we respect their preferences promptly. Our commitment to opt-in consent ensures that our SMS communications are both compliant and respectful of user privacy preferences.

SMS Compliant Policy

Our SMS Privacy Policy outlines how we collect, use, and safeguard personal information obtained through our SMS services. We only collect necessary information required for delivering our SMS communications effectively and securely. This includes basic contact details such as phone numbers and, optionally, limited demographic information. We ensure that this information is stored securely and is never shared with third parties without explicit consent. By opting into our SMS services, users consent to receiving messages from us and understand that standard messaging rates may apply. Users can opt out at any time by replying ‘STOP’ to our messages. For further information or concerns regarding our SMS Privacy Policy, users can contact us at info@vitalxwellness.com.

Purpose

This section of our Privacy Policy details the procedures and guidelines for sending SMS messages to our customers, ensuring compliance with RingCentral’s Enhanced Business SMS guidelines, CTIA messaging guidelines, the Short Code Monitoring Handbook, T-Mobile’s Code of Conduct, and AT&T’s Code of Conduct.

Legal Compliance

We adhere to all applicable regulations and laws governing SMS communications. For specific legal advice regarding your rights and our obligations, we recommend consulting your legal advisor.

Guidelines for Enhanced Business SMS

Compliance with Terms of Service
- All SMS communications must comply with RingCentral’s Terms of Service and Acceptable Use Policy.
Message Volume
- We limit SMS sending to no more than 50 messages per originating number per minute. For higher volumes, we utilize RingCentral’s High Volume SMS solution.
Consent Requirements
- We obtain written consent from recipients before sending marketing, promotional, or informational messages.
- We do not use purchased lists or third-party generated lead lists.
- We maintain logs of all consents.
Opt-Out Instructions
- Clear opt-out instructions are included in every informational, marketing, or promotional message.
Link Usage
- We avoid using link shorteners and non-branded domains in embedded links.
TCR Registration
- We complete The Campaign Registry (TCR) registration before sending SMS messages.

Guidelines for Automated Messaging

Automated Campaign Registration
- We use only numbers linked to a TCR campaign designed for automated messaging.
Consent for Automated Messages
- We obtain express and logged consent for all automated messages as outlined by the CTIA guidelines.
- Promotional automated messages require express written and logged consent.
Opt-Out Language
- Opt-out instructions are included in every automated message (e.g., “Reply STOP to end”).
- We honor all opt-out requests promptly.

Opt-In/User Consent

Express Consent Requirement
- We obtain express consent before sending SMS messages to any number. Implied consent is not sufficient.
- Consent is obtained for each campaign or message type.
Methods of Obtaining Consent
- We use clear web forms explaining that the user is opting into SMS messages.
- We may use double opt-in processes to confirm consent and validate numbers.
Logging and Tracking Consent
- We log and track all opt-ins and opt-outs. We are prepared to provide proof of consent if requested by carriers.
Risks of Non-Compliance
- Failure to obtain proper consent may result in the blocking or suspension of our number or service by mobile carriers or RingCentral.

Opt-Out

Opt-Out Instructions
- Clear opt-out instructions are provided in every SMS message.
- We use CTIA guidelines’ command keywords for opt-out requests, such as STOP and UNSUBSCRIBE.
Managing Opt-Outs
- We track and manage opt-out requests to ensure no SMS messages are sent to users who have opted out.
- For long-code and toll-free SMS outside the High Volume SMS solution, we manually manage and track opt-out requests.

Implementation and Review

This policy is regularly reviewed and updated to ensure compliance with relevant guidelines and regulations. Our staff involved in SMS marketing and communication are trained on these guidelines and the importance of obtaining and logging consent.

Contact Information

For any questions or further clarification on this SMS Policy, please contact our compliance officer or legal advisor.

By adhering to these guidelines, VitalX Wellness ensures compliance with regulatory requirements and maintains the trust and satisfaction of our customers.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children’s privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at sarika.king@vitalxwellness.com.

VitalX Wellness LLC’s Partner Pharmacies

Integrity Compounding Pharmacy

8601 Dunwoody Pl Dr
Suite # 750
Sandy Springs, GA 30350
Phone: (404) 815-1610

Olympia Pharmacy

6700 Conroy Road
Suite 155
Orlando, FL 32835
Phone: (407)-412-5005

Pure Pharmacy

12425 Old Meridian
STE B-3
Carmel IN 46032
Phone: (317)740-1856

Hallandale Pharmacy

2666 SW 36th St
Fort Lauderdale, FL 33312
Phone: (954) 455-3822