SMS Policy
At, VitalX Wellness LLC, we prioritize the privacy and security of our customers’ information. We do not share or sell customer information, especially with third parties for marketing purposes. VitalX Wellness is committed to protecting your privacy and ensuring that our SMS communications are compliant with industry standards and regulations. This SMS Policy outlines how we manage SMS communications to maintain high service quality and protect against spam, phishing, and fraudulent messages.
Opt In Consent
Opt-in consent is fundamental to our SMS privacy policy. We adhere strictly to opt-in principles, ensuring that individuals explicitly agree to receive SMS communications from us before any messages are sent. This means that users must actively provide their phone numbers and agree to receive SMS messages, either by checking a box on our website, completing an opt-in form, or sending a specific keyword to a designated number. We never send unsolicited SMS messages or add users to our SMS list without their consent. Additionally, users are always provided with clear instructions on how to opt out of receiving messages, and we respect their preferences promptly. Our commitment to opt-in consent ensures that our SMS communications are both compliant and respectful of user privacy preferences.
SMS Compliant Policy
Our SMS Privacy Policy outlines how we collect, use, and safeguard personal information obtained through our SMS services. We only collect necessary information required for delivering our SMS communications effectively and securely. This includes basic contact details such as phone numbers and, optionally, limited demographic information. We ensure that this information is stored securely and is never shared with third parties without explicit consent. By opting into our SMS services, users consent to receiving messages from us and understand that standard messaging rates may apply. Users can opt out at any time by replying ‘STOP’ to our messages. For further information or concerns regarding our SMS Privacy Policy, users can contact us at info@vitalxwellness.com.
Purpose
This section of our Privacy Policy details the procedures and guidelines for sending SMS messages to our customers, ensuring compliance with RingCentral’s Enhanced Business SMS guidelines, CTIA messaging guidelines, the Short Code Monitoring Handbook, T-Mobile’s Code of Conduct, and AT&T’s Code of Conduct.
Legal Compliance
We adhere to all applicable regulations and laws governing SMS communications. For specific legal advice regarding your rights and our obligations, we recommend consulting your legal advisor.
Guidelines for Enhanced Business SMS
- Compliance with Terms of Service
- All SMS communications must comply with RingCentral’s Terms of Service and Acceptable Use Policy.
- Message Volume
- We limit SMS sending to no more than 50 messages per originating number per minute. For higher volumes, we utilize RingCentral’s High Volume SMS solution.
- Consent Requirements
- We obtain written consent from recipients before sending marketing, promotional, or informational messages.
- We do not use purchased lists or third-party generated lead lists.
- We maintain logs of all consents.
- Opt-Out Instructions
- Clear opt-out instructions are included in every informational, marketing, or promotional message.
- Link Usage
- We avoid using link shorteners and non-branded domains in embedded links.
- TCR Registration
- We complete The Campaign Registry (TCR) registration before sending SMS messages.
Guidelines for Automated Messaging
- Automated Campaign Registration
- We use only numbers linked to a TCR campaign designed for automated messaging.
- Consent for Automated Messages
- We obtain express and logged consent for all automated messages as outlined by the CTIA guidelines.
- Promotional automated messages require express written and logged consent.
- Opt-Out Language
- Opt-out instructions are included in every automated message (e.g., “Reply STOP to end”).
- We honor all opt-out requests promptly.
Opt-In/User Consent
- Express Consent Requirement
- We obtain express consent before sending SMS messages to any number. Implied consent is not sufficient.
- Consent is obtained for each campaign or message type.
- Methods of Obtaining Consent
- We use clear web forms explaining that the user is opting into SMS messages.
- We may use double opt-in processes to confirm consent and validate numbers.
- Logging and Tracking Consent
- We log and track all opt-ins and opt-outs. We are prepared to provide proof of consent if requested by carriers.
- Risks of Non-Compliance
- Failure to obtain proper consent may result in the blocking or suspension of our number or service by mobile carriers or RingCentral.
Opt-Out
- Opt-Out Instructions
- Clear opt-out instructions are provided in every SMS message.
- We use CTIA guidelines’ command keywords for opt-out requests, such as STOP and UNSUBSCRIBE.
- Managing Opt-Outs
- We track and manage opt-out requests to ensure no SMS messages are sent to users who have opted out.
- For long-code and toll-free SMS outside the High Volume SMS solution, we manually manage and track opt-out requests.
Implementation and Review
This policy is regularly reviewed and updated to ensure compliance with relevant guidelines and regulations. Our staff involved in SMS marketing and communication are trained on these guidelines and the importance of obtaining and logging consent.
Contact Information
For any questions or further clarification on this SMS Policy, please contact our compliance officer or legal advisor.
By adhering to these guidelines, VitalX Wellness ensures compliance with regulatory requirements and maintains the trust and satisfaction of our customers.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.
Children’s privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
Questions
If you have any questions about this Privacy Policy, please contact us at sarika.king@vitalxwellness.com.
