Privacy Policy

This policy explains how VitalX Wellness LLC (“VitalX,” “we,” “us”) handles information collected through this website. How we use and protect your health information as a patient is described in our Notice of Privacy Practices.

Information we collect

This website does not require you to create an account. We collect only what you choose to send us:

• Contact form. Your name, your phone number or email, and your message.
• The Lab sign-ups. Your email address and the treatment you asked to hear about.
• Calls, texts, and emails you send to our team.

Please do not send medical details through the website form, text, or email. Call us, or use the healow patient portal, for anything about your health.

Our web host records standard technical data such as IP address, browser type, and pages visited, for security and performance.

How we use information

We use what you send to reply to you, schedule care, send the updates you asked for, and operate this website. Contact form messages and Lab sign-ups are stored securely and sent to the practice email, where only VitalX staff can read them. We delete website messages once they are no longer needed. You can stop Lab updates at any time by replying to any of our emails.

We do not sell personal information, and we do not share it with advertisers.

Cookies and tracking

We use Google Analytics to understand, in total, how people find and use this website: which pages are visited, roughly where visitors are (city level), what kind of device they use, and how many people click to book, call, text, or get directions. Google Analytics sets cookies to tell visits apart. We have turned off Google signals and advertising features, we do not send Google your name, email, phone number, or anything you type into our forms, and analytics does not run on our contact page. Booking happens on healow, where we do not use analytics.

This website does not use advertising cookies or tracking pixels, and we do not use analytics data for advertising. The site also saves a few settings in your own browser, such as your shopping bag and display preference; these stay on your device and are not used for tracking. Checkout in our shop is handled by Shopify, which uses its own cookies under its privacy policy. You can block analytics cookies in your browser settings, or install Google’s opt-out add-on.

Online booking

Appointments are booked through healow, a third-party scheduling and patient portal service. Information you enter there is governed by healow’s privacy policy and protected under our obligations as your healthcare provider.

Children

This website is intended for adults and is not directed to children under 13.

Your choices

You may ask what information we hold about you from this website, or ask us to correct or delete it where the law allows, by contacting info@vitalxwellness.com or (404) 912-9005.

Changes

We may update this policy. The date at the top shows when it last changed.